Return & Refund Policy of www.batterybuyer.ca
If you are not happy with your purchase, we will accept a return of an unused product within 30 days. Once we receive the returned item Batterybuyer will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order a 15% restocking fee is also chargeable).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Batterybuyer will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for a refund. No-fault returns will be subject to a 15% restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: Will be determined once RMA is raised. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a 15% restocking fee.
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to orders@batterybuyer.ca
